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This website is licensed and operated under Malta Gaming Authority (MGA) and UK Gambling Commission which do not allow game play from your currently location.
..Shaken or stirred?
..Pick your poison!

Find your answers here

My Account

1. I have incorrect personal details on my account.

Should you find that any personal details are incorrect, please get in touch with our Customer Support Crew either by live chat or by email: support@joreels.com

2. Aw Shucks, I forgot my username & the magic word for entering the Juice Joint.

Easy peasy lemon squeezy, grab a new password by clicking on the “Forgot your password?” link that you may find where you log in to Joreels. By doing so, an email will be generated and sent off to your registered email, allowing you to create a new one.

With that said, your username is your registered email address. Told you it was easy! Should you however come across any difficulties or maybe forgotten your registered email, head over to our darling Customer Support Crew, they will gladly lend you a helping hand.

3. Newsletters and promotions? I am interested, hit me up!

Pay a visit to “My Account”, under the profile marked tab you will find a couple of boxes and with the help of these sweethearts you can customise the way to receive promotions. Here you can also deactivate our services, though we always recommend you keep an eye open. You don’t wish to miss out on the goodies we have in stock for you.

4. Am I allowed to join the fun at Joreels Casino?

Even though we’d love to say that everyone is welcome to join the fun, due to constraint of our license Joreels does not operate or allow registration of accounts from the following countries: American Samoa, Cyprus, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and Virgin Islands), Afghanistan, Algeria, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Greece, Greenland, Guam, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland (sports betting prohibited), Israel, Italy, Jordan, Democratic People’s Republic of Korea, Kuwait, Libya, Malaysia, Montenegro, Myanmar, New Caledonia, Nigeria, Pakistan, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Syria, The Faroe Islands, Turkey, Western Sahara, Yemen. So, you are not 18 years of age yet? In this case, sorry kiddo, we will have to ask you to skedaddle. You may join the party after your 18th Birthday. Please bear in mind that underage gambling is a criminal offence and we will be asking for your ID and proceed with other verification procedures in addition.

5. Can I have more than one account?

No, we do not offer more than one seat per person. We have limited seating in our Juicy Joint and wish to fit as many as possible. The more the merrier!

Also, our license only allows one account per player and with that said any duplicate accounts will be closed and any winnings will be confiscated.

6. Do I already have an account with Joreels?

If you feel unsure about this, don’t sweat it boss, hit us up with an email (support@joreels.com) or contact our Customer Support Crew by live chat and they will help you figure it out.

7. My activation code has lost its way. What to do?

You should have received an activation code to your mobile phone within 5 minutes of requesting one. Has it not showed up yet, please make sure that the correct number has been entered and try resending it. Any issues, head on over to the Customer Support Crew.

8. I am ready to join the party, how do I sign up an account with Joreels?

Head on over to the registration page, “Sign Up”, fill up with your details, get a move on and be smart about it. We will hit you up with the official invitation, the activation code, and you’re all set up for a good time. It’s all fun and games at Joreels!


1. An old friend of mine has an account, can I deposit to it?

Even though we understand it’s a nice gesture, it is unfortunately not allowed. All deposits you make must be to an account in your own name.

2. Is there a minimum withdrawal/deposit amount?

Yes there is. If you wish to cash out some loot or increase the clams on your account, the minimum amounts vary between providers and currency. Please pay a visit to our payments page and we will fill you in.

3. What currencies do you accept at Joreels?

You can make use of the following currencies when registering with us: EUR, CAD, GBP, SEK, NOK, JPY.

4. What are the deposit methods offered at Joreels Casino?

Here at Joreels we offer several different deposit methods. Have a look at the listed options below or have a look at our payments page to find your favourite method:
  • Mastercard
  • Visa
  • Trustly
  • Neteller
  • Skrill
  • Paysafe
  • Banktransfer
  • EUTeller
  • Ecopayz
  • Instadebit
  • P24
  • Poli
  • Sofort (Girogate)

5. I’d like some dough on my account, how do I make a deposit?

Log in to your Joreels account and simply click on the deposit button up in the top left corner. Now please select your desired payment method, the amount and enter the relevant payment details asked for. Submit the transaction and hot diggety-dawg! You’re all set for a rip-roarin’ time!

6. I have made a deposit, when will the clams reach my account?

With the deposit methods we offer here at Joreels Casino, all the deposit transactions should be instant (except from deposit with Banktransfer). This means that as soon as you have made a successful deposit, the clams should magically appear in your account wallet. Take a sneak peek at our payments page for more information.

7. I made a deposit but the funds are nowhere to be found.

If your deposit was successful, don’t you worry, this will show up in our database and we will make sure that the cabbage is added to your piggy bank. Before you contact our Customer Support Team please check if the deposit was successful and whether the deposit amount has been deducted from your card/account/e-wallet.

8. I made a withdrawal, when can I expect to receive the dough?

The transaction time depends on the payment method that you used. Check out our payments page to find the answer you seek.


1. Yikes, I lost connection while playing a game. What happens now?

Take a deep breath! No money or winnings will go missing if your connection to our server should be lost in the middle of a game round. Should any error occur, simply restart the specific game you were playing and you should be able to take off right where you left off.

2. I’d like to take Joreels Casino for a test ride before I cash up.

Well come right in. You can test any game without spending your own cabbage. Simply click on “Play for fun” and get right on it.

3. A game I’d like to play does not start as I click on it.

Please make sure that you have Java installed, as this is required to play at Joreels Casino. Having the latest version of Flash is also requested. For your convenience, we have linked the Java and Flash websites. To download, simply click here for Java and here for Flash and hopefully you will be up and running in no time.

4. I came across a technical issue or error in the casino. What to do?

Every single spin (played with real dough) is stored in a database. Should something go wrong, not to worry, we will help you get your payout. In a situation like this, if you feel that some error has occurred while playing, our Customer Support Crew is here to help you. Please send us an email on support@joreels.com or hit us up in the live chat. We got you covered!

In order for us to detect the problem and sort it out as easily as possible for your convenience, please make sure to contact us as soon as possible and have this information ready to hand:

  • • What game was played
  • • When the round was played
  • • The stake
  • • A summary of what happened

Responsible Gaming

1. I’m all about playing responsibly, how can I limit my gambling?

Cheers to that! As we back you up on this, we have a range of different limits you can make use of here at Joreels. You can set up a personal deposit-, loss- and wagering limit as well as self-exclusion or a cooling-off period. You can see all the options and also set your limits on your account on the “limits” page.

2. Give me a break Joreels!

Sometimes you can get enough of the good stuff and feel like laying off for a while. Should you like to temporarily block your account we’re all up for it. Have some well-deserved time off now by setting up the block on the limits page found under “My account”.

On our Safe Zone page we have more information about Responsible Gaming. You are welcome to swing on by!


1. “Wagering“, what does it mean?

Talking about wagering a bonus, this is referring to how many times a bonus amount needs to be played in order for the funds to become withdrawable.

The general bonus wagering requirement (if nothing else stated) here at Joreels casino is 35x bonus & deposit. Just to make it clear as day, that is 35x the actual bonus funds and 35x deposited amount locked to the bonus.

2. I have Reels, how do I activate them and do they have any wagering requirements?

Usually, Reels are automatically activated or with the help of a bonus code. If you have a bonus code to use you can easily activate your Reels by paying a visit to the bonus section under “my account”. Enter the code in the advised section and get ready to jazz it up.

Reels have a wagering requirement of 49x. This means 49x the amount won from playing with Reels.

3. My Reels never showed up to the party, even though I made a deposit.

Keep your cool! Should your Reels not have been credited after 10 minutes from a successful deposit, pay a visit to our darling Customer Support Crew.

4. I would like to see how much wagering I have left on my bonus.

Head on over to “My account” and keep an eye out for “Bonus Balance” – here you can keep track of the wagering of your bonus.

5. The wagering requirement of my bonus does not decrease.

Depending on the games you play, some wagering requirements may differ. Why not have a look at our “Bonus Terms & Conditions” page to learn more.

6. I am looking for a sweet deal. Where do I get more information on Joreels Casino’s promotions and offers?

Swing by our Promotions page to keep up to date with the nifty deals we have on offer for you.

Also, don’t forget to subscribe to our promotions and newsletters. How to do so, head on up to "My Account" question no. 3 and we will guide you straight to it.

Account & Security

1. I have incorrect personal details on my account.

Should you find that any personal details are incorrect, please get in touch with our Customer Support Crew either by live chat or by email: support@joreels.com

2. Is verification of my account needed before I can make a deposit/withdrawal?

Due to the statutory requirements of our license we may have to request documents in order to verify your identity and/or residential address.

3. I would like to verify my account, how is that done?

Even if you are more or less keen on verifying your account, documents may be required under certain circumstances. This is only in accordance to the statutory requirements as informed previously and we do appreciate your cooperation.

Below you can find a list with accepted documentation:

  • • National Identity Card or Passport
  • • Driving License in the company of any of the following documentation:
  • - Bank/credit card statement
  • - A copy of a recent utility bill (e.g. a gas or telephone bill)
  • - A household insurance certificate

We ask for you to pretty please upload the documents directly on site under your Profile page. Doing so we can ensure a completely safe transition and storage of your documents. It stays between us darling!

Should you come across any issues with uploading your documents our Customer Support Crew is here to help, either by live chat or email: support@joreels.com

4. Are my personal details/transmission secure?

Bet your bottom dollar! Your security is of highest importance to us. Joreels Casino is built to maintain a safe and secure place for you to hang out and enjoy. With help of the highest standard of data encryption we ensure you that your payments transactions, KYC information and personal details are all well protected.

5. I’d like to end my journey with Joreels Casino, how do I close my account?

We are truly sad to hear that! Should you like to permanently close your account please send us your farewells together with a short but sweet explanation to why you wish to close your account permanently and we will of course help a dear old friend out.

Our email is support@joreels.com or swing by our live chat to give your farewells.

Please be aware that due to statistical and security reasons your account may not be deleted, just closed on your request. We appreciate your understanding!

Still thirsty for some more information regarding Security related inquiries? Pop by our The Safe Zone! We have some more information lined up for you.

What's eating you? You didn’t find the answer to your question? It’s all Jake, our Customer Support Crew is here to help. Contact them now!

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      Amount locked in bonus, these funds can be withdrawn upon cancelling bonus

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      If you would like to stop receiving marketing communications from us generally, you may de-select all tick boxes above. On the other hand, if you wish to stop receiving communications from us in any one particular medium specifically, please de-select the relevant tick box next to each communication method and we will stop communicating using that tick box. If you do not wish to decide now, you will also have the possibility to unsubscribe on each marketing communication that we send.
      If you have any questions in relation to our services or privacy practices generally, please feel free to get in touch with our customer support on {{email}} to provide you additional information. In the event that you remain dissatisfied, we recommend that you close your account at which point we will only keep that data which is required by us to fulfil our legal obligations for a period of 5 year according to our retention policy specified within the Privacy Notice.
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      Please note that Joreels is licensed under the Malta Gaming Authority and UK Gambling Commission. As part of the regulatory requirements we will require you to take action at different touch points in your journey.
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      Gaming Limits

      Here you can set and change financial and session limits at any time. The deposit limits are independent of the maximum limits mentioned in the deposit section.

      You can reduce your financial limits here, with immediate effect. If you wish to remove or increase your financial limits, a 7 day ‘cooling off’ period comes into place. The original limit will remain active until then.

      If you wish to remove a limit, please contact customer support.

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      Set session limit

      Session limits will limit the amount of time you can stay logged into your account.

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      Set Deposit limit

      Deposit limits enable you to set a limit on the amount of money you deposit into your account for a given period.

      All your active Deposit limits are shown below.
      Set Wagering limit

      Wagering limits allow you to limit the amount you can wager for the period selected

      All your active Wagering limits are shown below.
      Set Net Loss limit

      Net loss limits allow you to control the maximum amount of money you can lose over the selected period.

      All your active Net Loss limits are shown below.
      Take a Timeout

      If you wish to take a short break, you can do so by selecting one of the time periods below.

      You will not be able to log in to this account for the duration of the chosen period. Once your time out period has ended, your account will automatically become accessible.

      If you wish to revoke your time out, a 7 day ‘cooling off’ period comes into place. Please contact customer support at {{email}} with your request.

      Set Self Exclusion

      Self-exclusion allows you to take a break from gambling, whether you just want to restrict your play or if it becomes something else other than fun and entertainment. You will not be able to access your account during the self-exclusion period.

      Once you have activated the self-exclusion, all of your accounts operated by MT SecureTrade Limited will also be self-excluded for the period selected.

      If you wish to activate a permanent self-exclusion, please contact customer support at {{email}} stating your reasons. The implementation of a self-exclusion requested by email is not immediate, we will confirm to you by email once it is in place.

      Once the self-exclusion period has expired, your accounts are re-opened automatically.

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      Privacy Policy

      Please be informed that our Privacy Policy have been updated.