This website is licensed and operated under Malta Gaming Authority (MGA) and UK Gambling Commission which do not allow game play from your currently location.
Claim your bonus!
50 Freespins &
100% Bonus up to £100.
2nd Deposit 50% up to £100
10 free spins every day for 5 days.
General bonus terms apply.

WAGERING REQUIREMENT: FREESPINS: x49 Welcome Bonuses: x35 ON DEPOSIT + BONUS.
..Shaken or stirred?
..Pick your poison!

Find your answers here


Payments

1. An old friend of mine has an account, can I deposit to it?

Even though we understand it’s a nice gesture, it is unfortunately not allowed. All deposits you make must be to an account in your own name.

2. Is there a minimum withdrawal/deposit amount?

Yes there is. If you wish to cash out some loot or increase the clams on your account, the minimum amounts vary between providers and currency. Please pay a visit to our payments page and we will fill you in.

3. What currencies do you accept at Joreels?

You can make use of the following currencies when registering with us: GBP, EUR, CAD, SEK, NOK, USD, JPY.

4. What are the deposit methods offered at Joreels Casino?

Here at Joreels we offer several different deposit methods. Have a look at the listed options below or have a look at our payments page to find your favourite method:
  • Mastercard
  • Visa
  • Trustly
  • Neteller
  • Skrill
  • Paysafe
  • Banktransfer
  • Zimpler
  • Ecopays
  • Instadebit

5. I’d like some dough on my account, how do I make a deposit?

Log in to your Joreels account and simply click on the deposit button up in the top left corner. Now please select your desired payment method, the amount and enter the relevant payment details asked for. Submit the transaction and hot diggety-dawg! You’re all set for a rip-roarin’ time!

6. I have made a deposit, when will the clams reach my account?

With the deposit methods we offer here at Joreels Casino, all the deposit transactions should be instant (except from deposit with Banktransfer). This means that as soon as you have made a successful deposit, the clams should magically appear in your account wallet. Take a sneak peek at our payments page for more information.

7. I made a deposit but the funds are nowhere to be found.

If your deposit was successful, don’t you worry, this will show up in our database and we will make sure that the cabbage is added to your piggy bank. Before you contact our Customer Support Team please check if the deposit was successful and whether the deposit amount has been deducted from your card/account/e-wallet.

8. I made a withdrawal, when can I expect to receive the dough?

The transaction time depends on the payment method that you used. Check out our payments page to find the answer you seek.

My Account

1. I have incorrect personal details on my account.

Should you find that any personal details are incorrect, please get in touch with our Customer Support Crew either by live chat or by email: support@joreels.com

2. Aw Shucks, I forgot my username & the magic word for entering the Juice Joint.

Easy peasy lemon squeezy, grab a new password by clicking on the “Forgot your password?” link that you may find where you log in to Joreels. By doing so, an email will be generated and sent off to your registered email, allowing you to create a new one.

With that said, your username is your registered email address. Told you it was easy! Should you however come across any difficulties or maybe forgotten your registered email, head over to our darling Customer Support Crew, they will gladly lend you a helping hand.

3. Newsletters and promotions? I am interested, hit me up!

Pay a visit to “My Account”, under the profile marked tab you will find a couple of boxes and with the help of these sweethearts you can customise the way to receive promotions. Here you can also deactivate our services, though we always recommend you keep an eye open. You don’t wish to miss out on the goodies we have in stock for you.

4. Am I allowed to join the fun at Joreels Casino?

Even though we’d love to say that everyone is welcome to join the fun, due to constraint of our license Joreels does not operate or allow registration of accounts from the following countries: Afghanistan, Belgium, Cyprus, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Italy, Jordan, Kuwait, Nigeria, Pakistan, Singapore, Spain, Syria, Turkey, United States of America and Yemen. So, you are not 18 years of age yet? In this case, sorry kiddo, we will have to ask you to skedaddle. You may join the party after your 18th Birthday. Please bear in mind that underage gambling is a criminal offence and we will be asking for your ID and proceed with other verification procedures in addition.

5. Can I have more than one account?

No, we do not offer more than one seat per person. We have limited seating in our Juicy Joint and wish to fit as many as possible. The more the merrier!

Also, our license only allows one account per player and with that said any duplicate accounts will be closed and any winnings will be confiscated.

6. Do I already have an account with Joreels?

If you feel unsure about this, don’t sweat it boss, hit us up with an email (support@joreels.com) or contact our Customer Support Crew by live chat and they will help you figure it out.

7. My activation code has lost its way. What to do?

You should have received an activation code to your mobile phone within 5 minutes of requesting one. Has it not showed up yet, please make sure that the correct number has been entered and try resending it. Any issues, head on over to the Customer Support Crew.

8. I am ready to join the party, how do I sign up an account with Joreels?

Head on over to the registration page, “Sign Up”, fill up with your details, get a move on and be smart about it. We will hit you up with the official invitation, the activation code, and you’re all set up for a good time. It’s all fun and games at Joreels!

Technical

1. Yikes, I lost connection while playing a game. What happens now?

Take a deep breath! No money or winnings will go missing if your connection to our server should be lost in the middle of a game round. Should any error occur, simply restart the specific game you were playing and you should be able to take off right where you left off.

2. I’d like to take Joreels Casino for a test ride before I cash up.

We’ll come right in. You can test any game without spending your own cabbage. Simply click on “Play for fun” and get right on it.

3. A game I’d like to play does not start as I click on it.

Please make sure that you have Java installed, as this is required to play at Joreels Casino. Having the latest version of Flash is also requested. For your convenience, we have linked the Java and Flash websites. To download, simply click here for Java and here for Flash and hopefully you will be up and running in no time.

4. I came across a technical issue or error in the casino. What to do?

Every single spin (played with real dough) is stored in a database. Should something go wrong, not to worry, we will help you get your payout. In a situation like this, if you feel that some error has occurred while playing, our Customer Support Crew is here to help you. Please send us an email on support@joreels.com or hit us up in the live chat. We got you covered! In order for us to detect the problem and sort it out as easily as possible for your convenience, please make sure to contact us as soon as possible and have this information ready to hand:
  • • What game was played
  • • When the round was played
  • • The stake
  • • A summary of what happened

Account & Security

1. Is verification of my account needed before I can make a deposit/withdrawal?

Due to the statutory requirements of our license we may have to request documents in order to verify your identity and/or residential address.

2. I would like to verify my account, how is that done?

Even if you are more or less keen on verifying your account, documents may be required under certain circumstances. This is only in accordance to the statutory requirements as informed previously and we do appreciate your cooperation.

Below you can find a list with accepted documentation:

  • • National Identity Card or Passport
  • • Driving License in the company of any of the following documentation:
  • - Bank/credit card statement
  • - A copy of a recent utility bill (e.g. a gas or telephone bill)
  • - A household insurance certificate

We ask for you to pretty please upload the documents directly on site under your Profile page. Doing so we can ensure a completely safe transition and storage of your documents. It stays between us darling!

Should you come across any issues with uploading your documents our Customer Support Crew is here to help, either by live chat or email: support@joreels.com

3. I’d like to end my journey with Joreels Casino, how do I close my account?

We are truly sad to hear that! Should you like to permanently close your account please send us your farewells together with a short but sweet explanation to why you wish to close your account permanently and we will of course help a dear old friend out.

Our email is support@joreels.com or swing by our live chat to give your farewells.

Please be aware that due to statistical and security reasons your account may not be deleted, just closed on your request. We appreciate your understanding!

4. Are my personal details/transmission secure?

Bet your bottom dollar! Your security is of highest importance to us. Joreels Casino is built to maintain a safe and secure place for you to hang out and enjoy. With help of the highest standard of data encryption we ensure you that your payments transactions, KYC information and personal details are all well protected.

Still thirsty for some more information regarding Security related inquiries? Pop by our The Safe Zone! We have some more information lined up for you.

Bonuses

1. “Wagering’, what does it mean?

Talking about wagering a bonus, this is referring to how many times a bonus amount needs to be played in order for the funds to become withdrawable.

The general bonus wagering requirement (if nothing else stated) here at Joreels casino is 25x bonus & deposit. Just to make it clear as day, that is 25x the actual bonus funds and 25x deposited amount locked to the bonus.

2. I have extra spins, how do I activate them and do they have any wagering requirements?

Usually extra spins are automatically activated or with the help of a bonus code. If you have a bonus code to use you can easily activate your extra spins by paying a visit to the bonus section under “my account”. Enter the code in the advised section and get ready to jazz it up. Extra spins have a wagering requirement of 45x. This means 45x the amount won from playing with extra spins.

3. My extra spins were not credited automatically, even though I made a deposit.

Keep your cool! Should your extra spins not have been credited after 10 minutes from a successful deposit, pay a visit to our darling Customer Support Crew.

4. I would like to see how much wagering I have left on my bonus.

Head on over to “My account” and keep an eye out for “Bonus Balance” – here you can keep track of the wagering of your bonus.

5. The wagering requirement of my bonus does not decrease.

Depending on the games you play, some wagering requirements may differ. Why not have a look at our “Bonus Terms & Conditions” page to learn more.

6. I am looking for a sweet deal. Where do I get more information on Joreels Casino’s promotions and offers?

Swing by our Promotions page to keep up to date with the nifty deals we have on offer for you.

Also, don’t forget to subscribe to our promotions and newsletters. How to do so, head on up to "My Account" question no. 2 and we will guide you straight to it.

Responsible Gaming

1. I’m all about playing responsibly, how can I limit my gambling?

Cheers to that! As we back you up on this, we have a range of different limits you can make use of here at Joreels. You can set up a personal deposit-, loss- and wagering limit as well as self-exclusion or a cooling-off period. You can see all the options and also set your limits on your account on the “limits” page.

Welcome Back

Verifying Account

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Welcome to Joreels!

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      Bonuses
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      Transactions
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      • Maximum file size 2 MB
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      View and set your limits for deposits, net losses and sessions
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      Terms & Conditions

      Please be informed that our Terms & Conditions have been updated.