OUR PLAYERS INFORMATION
Here at Joreels you can feel safe, the security of your personal information is of highest importance to us.
We will never enquire your password, should you wish to get a new one you may request it onsite with the help of our little friend – our password recovery tool.
To make certain of your security we use highly sophisticated SSL, Secure Socket Layer, data encryption algorithms. SSL is actually the same tool that are used in Global financial institutions.
KEEP IT REAL!
As a resident of the UK we give you the option to select a reality check on your account. You can set this up when logging in to Joreels which allows you to be notified every 15, 30 or 60 minutes for how long you have been playing and how much mazumas you have gained/lost.
ARE MY MAZUMAS SAFE?
We already spilt the beans about the about the SSL encryption and in addition to this all deposits and withdrawals are kept secure with the Payment Card Industry Data Security Standard (PCI DSS) security protocols. To keep your stash extra safe and sound we also keep your balance in a segregated bank account.
DOES JOREELS HAVE A LICENCE?
Being an online casino JOREELS.com holds a license owned and operated by MT SecureTrade Limited. This is a company incorporated under the laws of Malta with registration number C56545 and registered address at GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301, Malta. Issued by one of the most respected and stringent licensing authorities in the world, Malta Gaming Authority (MGA). Joreels.com is licensed and regulated by the United Kingdom Gambling Commission, for members residing in the United Kingdom (account reference number: 39575).
JOREELS.com has the highest standards when abiding by license regulations!
Even though we enjoy having you around here at Joreels, we take responsible gaming most seriously. It’s easy to get carried away when you’re having a blast, we know all about it, but don’t you worry we are your friends and here to lend you a helping hand.
With our tools we like to give you the option to determine your own gaming limits, so please feel free to make use of it whenever you feel the need. You can locate them under ‘My Account’ > ‘Limits’.
Even though you may cash in some dollars, remember that you just as easily could lose them again. With that said please do not see our games as a source of income, but as a pure and jolly good ol’ time.
Should you feel that your gaming habits are spiralling out of control, maybe causing problems to your personal life and finances, please keep in mind our play limiting tools.
Do you have any questions what so ever, please raise them to our dolly Customer Support Crew.
KNOW YOUR LIMITS:
As fun as it may be spending time with us here at Joreels, a little time away from home has never hurt anyone. You can temporarily freeze your account for a specific period. You can choose to freeze your account for 1 day, 1 week or even for 1 year.
Please be aware that if you would like to unfreeze your account a cooling off period of 7 days will apply. This means that 7 days must pass before any change will take effect.
May we interest you in our wagering limit tool? This tool allows you to limit the amount you wish to bet on a daily, weekly or monthly basis.
Should you like to restrict how much money you can deposit to your account, you can set a daily, weekly or monthly deposit limit.
Should you prefer, you can also set a loss limit on your account. This limit ensures that you do not surpass a specific loss amount. With this tool, you can set a pre-defined loss per day, week or month.
Time flies when you’re enjoying yourself. Should you like to limit the amount of time you spend with us at Joreels you can set a pre-determined daily, weekly or monthly session limit.
Pssst… When you set any of the above limits and wish to change them back or increase any limit, a cooling off period of 7 days applies before any change take effect.
All limits are just a few clicks away under your account section, the only exception being the wagering limit which our lovely Support Crew are happy to help you set up.
Self-exclusion is a formal process whereby you choose to close your account for a period of between 6 months and 5 years. During the chosen period all online accounts that you hold with both Betit Operations Limited and MT SecureTrade Limited will be subject to your self-exclusion request. This facility is available through the limits section from your account settings or by contacting our Customer Service.
During the self-exclusion agreement, we will ‘close’ any accounts you hold with us and our group companies and return any remaining balances to you. Once you have chosen to self-exclude, the process cannot be reversed for any reason and you will not be able to apply to open new accounts.
During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being sent. We would ask you to please disregard any such material received accordingly.
Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by e-mail or chat to reactivate. Once a reactivation request has been received, a further 24 hour ‘cool off’ period applies.
LOOKING FOR HELP?
If you are concerned about yourself or anyone around you or would like to get more information on responsible gaming, get in touch with one of the following organisations below:
What is GamStop
GAMSTOP lets you put controls in place to help restrict your online gambling activities.
Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
GAMSTOP is a free service for users.
How can I add myself to the GAMSTOP register?
If you are having difficulty controlling your gambling and wish to add yourself to the UK National Online Self-Exclusion scheme, GAMSTOP, you may do so by visiting the following link – https://www.gamstop.co.uk/
Upon accessing the GAMSTOP website, you will be prompted to supply some personal information including, but not limited to, first name, last name, e-mail address, date of birth and telephone number.
Once you have input your personal information you will be asked to verify your attempt to register with GAMSTOP.
Once you have confirmed your addition to the register, GAMSTOP will contact you to request some further information for security purposes (such as identity verification). Once GAMSTOP are satisfied with the information received, your request to be added to the GAMSTOP register will be complete